https://community.ebay.co.uk/t5/Member-To-Member-Support/Evri-failed-to-deliver-Standard-Tracked-Delivery/m-p/8028073#M352501 <P>If you used&nbsp;Simple Delivery you are protected if items are lost/damaged in transit.&nbsp; &nbsp;That means ebay will pay the refund, not you, when the buyer opens a claim.&nbsp; &nbsp; So ask the buyer to open a "not received" case then eBay will issue the refund themselves and you keep the original payment.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 29 Apr 2026 21:31:02 GMT **peaseblossom** 2026-04-29T21:31:02Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Evri-failed-to-deliver-Standard-Tracked-Delivery/m-p/8028069#M352500 <P>Can you please advise process. Do I refund or do I pursue Evri?&nbsp;</P> Wed, 29 Apr 2026 21:19:24 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Evri-failed-to-deliver-Standard-Tracked-Delivery/m-p/8028069#M352500 joanne6341 2026-04-29T21:19:24Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Evri-failed-to-deliver-Standard-Tracked-Delivery/m-p/8028073#M352501 <P>If you used&nbsp;Simple Delivery you are protected if items are lost/damaged in transit.&nbsp; &nbsp;That means ebay will pay the refund, not you, when the buyer opens a claim.&nbsp; &nbsp; So ask the buyer to open a "not received" case then eBay will issue the refund themselves and you keep the original payment.&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 29 Apr 2026 21:31:02 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Evri-failed-to-deliver-Standard-Tracked-Delivery/m-p/8028073#M352501 **peaseblossom** 2026-04-29T21:31:02Z