https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-not-received/m-p/8026867#M352168 <P>“Reporting it last week”</P> <P>&nbsp;</P> <P>Do you mean you opened a not received case, as that is how you deal with not received items. If so your case would close if tracking now shows as delivered.&nbsp;</P> <P>Getting ebay to look into this will be difficult, so I suggest contacting your payment provider and explain item not received and tracking provided is false. They are much more likely to investigate properly.</P> <P>If case is still open, as the tracking would need to satisfy ebay, and you really do not give enough information, &nbsp;then escalate the not received case for ebay to sort out.</P> Mon, 27 Apr 2026 13:16:35 GMT john1297576 2026-04-27T13:16:35Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-not-received/m-p/8026813#M352155 <P>Hi can anyone help me please?. I recently purchased an item and was expected to arrive by 21/4/26. The item when sent was untracked with no tracking number but after reporting it last week I've got up today to it saying it was delivered last week and has a tracking number. However when I have tracked it it isn't even my postcode. Trying to get help from eBay is a nightmare. Can anyone help me please&nbsp;</P> Mon, 27 Apr 2026 11:31:27 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-not-received/m-p/8026813#M352155 dannyb240574 2026-04-27T11:31:27Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-not-received/m-p/8026867#M352168 <P>“Reporting it last week”</P> <P>&nbsp;</P> <P>Do you mean you opened a not received case, as that is how you deal with not received items. If so your case would close if tracking now shows as delivered.&nbsp;</P> <P>Getting ebay to look into this will be difficult, so I suggest contacting your payment provider and explain item not received and tracking provided is false. They are much more likely to investigate properly.</P> <P>If case is still open, as the tracking would need to satisfy ebay, and you really do not give enough information, &nbsp;then escalate the not received case for ebay to sort out.</P> Mon, 27 Apr 2026 13:16:35 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Item-not-received/m-p/8026867#M352168 john1297576 2026-04-27T13:16:35Z