topic Re: Miss sold in Member To Member Support

Miss sold

jeep_zj_uk — Mon, 27 Apr 2026 08:41:42 GMT

I purchased an item recently which was clearly listed in both the photos and the written description as an original upol gravitex schutz gun but the sell sent me a very cheap unbranded underseal gun instead. I contacted the seller right away and have since put in for a refund due receiving an incorrect item. Still no reply. His listing states no returns but I have clearly been misled by the listing and mis-sold. I have tried to get ebay involved but haven't been able to get an contact with a human.

How do I proceed

Re: Miss sold

plpmr — Mon, 27 Apr 2026 08:50:39 GMT

after 3 days escalate the case to eBay.

Re: Miss sold

jeep_zj_uk — Mon, 27 Apr 2026 08:53:21 GMT

Is that 3 days from receipt of the item or from my starting the refund
request
Ty

Re: Miss sold

plpmr — Mon, 27 Apr 2026 08:57:08 GMT

3 days after opening your case.

Re: Miss sold

papso22 — Mon, 27 Apr 2026 09:12:00 GMT

Did you open your case within 30 days of receipt?

If later then the option to escalate won't appear.

Re: Miss sold

john1297576 — Mon, 27 Apr 2026 09:22:25 GMT

You are wasting your time contacting the seller and absolutely no need to contact ebay.

So long as you opened a Not as described case within 30 days, from then it js just follow procedure.

Seller either pays for a return label, or refunds without return, if not on day 4 you escslate the case to ebay, who will force a refund, with no return necessary.

On every listing on the right side is a link to the money back guarantee, it does pay to read information supplied instead of thinking you have to contact ebay.