topic Re: Broken it in Member To Member Support

Broken it

sigr_22 — Sat, 25 Apr 2026 15:26:13 GMT

How do you get in touch with eBay about the product I sent arrived broken because of the delivery company

Re: Broken it

jckl1957 — Sat, 25 Apr 2026 15:30:46 GMT

Did you use Simple Delivery?

If you did, then the buyer should start a return case stating that the item arrived damaged.

Ebay will deal with the case,

If you used your own postage, you will need to refund the buyer and make a claim against the carrier.

Re: Broken it

sigr_22 — Sat, 25 Apr 2026 15:33:21 GMT

Hi there
I used simple delivery this is the 3rd time this has happened it’s the delivery company they don’t care about the customer

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Re: Broken it

jckl1957 — Sat, 25 Apr 2026 15:38:04 GMT

The buyer should open a case/return.

As long as they use the reason 'arrived damaged' Ebay will refund them and you will keep their payment.

However, if this is the third time an item has arrived broken, you need to think about how you pack fragile items. I would say they need to be double boxed inside very sturdy boxes with lots of packing.

If you are using Evri and they are not looking after your sold items, change your settings to Royal Mail only,

Re: Broken it

sigr_22 — Sat, 25 Apr 2026 15:41:21 GMT

It was very well packed. I used to work in the parcel business and it’s disgusting the way they treat parcels

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