topic Re: Postage in Member To Member Support

Postage

es-2681 — Fri, 24 Apr 2026 09:46:01 GMT

Hi I sold an item when I took it to the post office it was too large for me to use the eBay qr code so I payed for the post office to send it by parcel force. The problem is I can’t add the tracking details as eBay thinks I’m sending it through there qr code. Can I manually add the new postage and tracking details?

Re: Postage

tressygirl — Fri, 24 Apr 2026 09:53:46 GMT

You cannot now add any new tracking, eBay suggest sending the buyer a message with those tracking details. If a case is opened later for item not received, you will be able to add those tracking details.

A refund is sent to whoever paid for the SD label:

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

@es-2681

Re: Postage

**peaseblossom** — Fri, 24 Apr 2026 09:54:03 GMT

The option to change tracking number has been removed. You can message your buyer with the tracking details. If necessary you would be able to add the new number to an "Item not received" case if one was opened. Payment may be held for 14 days.