topic Re: overdue shipping and want refund in Member To Member Support

overdue shipping and want refund

nuru_izzati — Thu, 23 Apr 2026 07:20:26 GMT

Hi, can somebody help me how to solve overdue shipping and want refund. It is because email does't show noti about order. So, i don't notice have order. And want to refund.

Re: overdue shipping and want refund

tommystrezures — Thu, 23 Apr 2026 07:29:23 GMT

You are based in Malaysia and these are the uk boards. Rules may be different for buyers and sellers. Your question would be better based on the .com chat board

Re: overdue shipping and want refund

tressygirl — Thu, 23 Apr 2026 07:31:24 GMT

You need to first log out of this UK site, and log into www.ebay.com.

How long is the delay for your item? If buying from the UK international postage can be delayed, or maybe a Customs issue.

If you need to open a case for an item not received follow the instructions on every listing for eBay's 30 day MBG Money Back Guarantee, and it's also explained on the link below.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@nuru_izzati