topic Re: post cost in Member To Member Support

post cost

phensri-2009 — Wed, 22 Apr 2026 18:38:47 GMT

my item sold with a qr code I cannot deal with these so the customer gave me the postal details so he paid p\p cost but I also had to pay so I now want a refund from ebay..

Re: post cost

61stephenuk — Wed, 22 Apr 2026 18:48:55 GMT

Your buyer paid eBay for the label if you didn't use it the buyer will be refunded for the postage they paid

This is what eBay say:

Re: post cost

jckl1957 — Wed, 22 Apr 2026 19:15:31 GMT

As advised, the buyer paid Ebay direct for the postage so the buyer will be refunded by Ebay.

There is no way to claim the postage back if you paid at the Post Office.

Do you usually print your labels to stick on your parcels? Sellers are not usually forced to use a QR code, generally you can either print your label or choose to use the QR code.