topic Own post used not ebay label in Member To Member Support

Own post used not ebay label

roweretainers — Tue, 21 Apr 2026 18:49:20 GMT

Hi all. I sold an item and it only let me pick standard post so clicked that. As it was a expense I used signed tracked and insured and didn't use the ebay one.

Parcel arrived and customer happy, but money is still in pending as I did not use the ebY label. How do I get it so it says delivered?

Re: Own post used not ebay label

jckl1957 — Tue, 21 Apr 2026 18:51:58 GMT

You can't change the tracking, so it won't show as delivered and you will have to wait for payment.

Simple Delivery does cover items for up to £750 and protects you if the item gets lost in the post or is damaged in transit.

Re: Own post used not ebay label

**peaseblossom** — Tue, 21 Apr 2026 18:53:22 GMT

You can't so payment may be held for 14 days. BTW, simple delivery covers most items up to £750 so ebay refunds for loss or damage in transit and seller keeps payment.

Re: Own post used not ebay label

john1297576 — Tue, 21 Apr 2026 20:32:33 GMT

As soon as you qualify you will have money released within 24 hours.

Read the full details

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=10#qualified