Cancellation request denied

laulawr-5986 — Tue, 21 Apr 2026 16:32:56 GMT

I ordered a pair of converse boots from a seller that were listed as size 7. I've now been told they're a size 6 but my cancellation request was denied even though the product hasn't been shipped yet. What do I do?

Re: Cancellation request denied

red_magpie — Tue, 21 Apr 2026 16:46:04 GMT

Sellers don't have to agree to cancellation requests.

If yours has been refused, you will simply have to wait until the item arrives, then open an "item not as described" case under eBay's money back guarantee. Be careful how you describe the problem - don't say it doesn't fit, make clear that the size received was not the size advertised.

I take it you're familiar with eBays money back guarantee - there is alink to it in every listing. Or see:

https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041

https://pages.ebay.co.uk/ebay-money-back-guarantee

topic Cancellation request denied in Member To Member Support

Cancellation request denied

Re: Cancellation request denied