https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery/m-p/8024529#M351349 <P>You don't do anything.&nbsp; &nbsp; If the buyer opens a "not received" case eBay will issue the refund themselves and you keep the original payment.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 21 Apr 2026 12:52:58 GMT **peaseblossom** 2026-04-21T12:52:58Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery/m-p/8024528#M351348 <P>Used Simple Delivery for the first time, got label,deposited at Pick up. Got Evri confirmation, then “out for delivery “ followed by at “local depot” a few hours later.</P><P>Contacted Evri, robot said they are passing onto team, wait 24 hrs!</P><P>What happens if they have lost it or it’s been stolen?</P><P>How do I contact EBay about it without their robot?</P><P>&nbsp;</P><P>Thanks</P> Tue, 21 Apr 2026 12:51:16 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery/m-p/8024528#M351348 nikonpete 2026-04-21T12:51:16Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery/m-p/8024529#M351349 <P>You don't do anything.&nbsp; &nbsp; If the buyer opens a "not received" case eBay will issue the refund themselves and you keep the original payment.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 21 Apr 2026 12:52:58 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-delivery/m-p/8024529#M351349 **peaseblossom** 2026-04-21T12:52:58Z