topic Re: Private Seller not accept return. After asking for ebay help they closed return without any expl in Member To Member Support

Private Seller not accept return. After asking for ebay help they closed return without any explanat

my.yum88 — Sat, 18 Apr 2026 14:30:53 GMT

Private seller using not acceptable language and eBay cancelling negative reviews. Closing request without explanation

Re: Private Seller not accept return. After asking for ebay help they closed return without any expl

jckl1957 — Sat, 18 Apr 2026 14:36:50 GMT

Of course the seller should not use bad language, but private sellers are allowed to refuse returns.

There are lots of rules regarding feedback. If, for example, you complained that the seller refused your return, they could ask to have the feedback removed on the grounds they are allowed to refuse returns.

What is the item and why did you want to return it?

Re: Private Seller not accept return. After asking for ebay help they closed return without any expl

john1297576 — Sat, 18 Apr 2026 16:40:25 GMT

What sort of return did you open, private sellers can refuse “change of mind” returns, and using “does not fit” come under that heading.

A private seller has to accept “Not as described “ returns, so long as opened within the 30 days allowed. If they refuse and you do not escalate to ebay it will run out of time and close.

Re: Private Seller not accept return. After asking for ebay help they closed return without any expl

my.yum88 — Sun, 19 Apr 2026 10:05:21 GMT

Hi I bought real leather bike coat cost me £60 and was to small that is why
trying return

Re: Private Seller not accept return. After asking for ebay help they closed return without any expl

*vyolla* — Sun, 19 Apr 2026 10:38:45 GMT

@my.yum88 wrote:
Hi I bought real leather bike coat cost me £60 and was to small that is why
trying return

The seller does not have to accept the return.

Maybe sell it on yourself?

Re: Private Seller not accept return. After asking for ebay help they closed return without any expl

**peaseblossom** — Sun, 19 Apr 2026 10:41:49 GMT

I'm guessing you used "Doesn't fit" as the reason which as has been said is classed as a "change of mind" return which private sellers can refuse. If the size was the seller's mistake you should have use "not as described" which all sellers have to accept.

There's nothing else you can do on ebay but contact your payment provider and see if they can help with a refund.