topic Seller not responding in Member To Member Support

Seller not responding

lovelu122 — Sat, 18 Apr 2026 17:15:53 GMT

bought a PC from an eBay seller, and the item has stopped working within the stated one-year guarantee period. After discovering the fault, I attempted to contact the seller multiple times through eBay messages, but unfortunately, I have not received any response.What should I do ?I already claimed to PayPal they closed the case& gone to seller favour.

Re: Seller not responding

tobiasd4 — Sat, 18 Apr 2026 17:20:46 GMT

You are too late to claim from ebay or PayPal, they don't get involved with guarantees.

This is between you and seller.

Re: Seller not responding

tressygirl — Sat, 18 Apr 2026 17:21:09 GMT

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt. If they are not, a buyer has 30 days under eBay's 30 day MBG, Money Back Guarantee policy, to return the item for a full refund.

You are too late to claim a refund from eBay, and seems you are too late to claim from your payment provider, PayPal.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this, then turn to Citizens Advice for your next steps, if you wish to take this further.

@lovelu122