topic Cancelled order in Member To Member Support

Cancelled order

r.mckellar — Sat, 18 Apr 2026 10:06:20 GMT

Hoping someone can clarify a cancellation issue for me

I’ve cancelled an order as the buyer had an incorrect address

I listed and they have bought again with the correct address.

issue is I am now down money and eBay aren’t exactly clear.

i had £39 in my eBay account and after sale should have been £67.12

ive cancels and now have £10 odd in my account

will I get my original money back as well as sale?

dont really want to lose out on £28.12 through no fault of my own. I could just simply be missing something ha

thanks in advance

Re: Cancelled order

tressygirl — Sat, 18 Apr 2026 10:14:53 GMT

I have no direct access to your account, but can say that payment for cancelled items may be put on hold, and refunds then made from existing eBay Balance or back up sources. Once the refunds have cleared the payout for the item is released to you.

If you had any listing upgrades, for example, reserves, subtitles, 3 day listings, etc. those listing fees will need to be paid.

The link below will show you a breakdown of your transactions.

https://www.ebay.co.uk/sh/fin/transactions

@r.mckellar

Re: Cancelled order

r.mckellar — Sat, 18 Apr 2026 13:57:21 GMT

Hi
Not sure if I’ll get a reply

Does that still mean I have access to the £78.17 when available?
I’ve never had this happen before

I cancelled as the buyer moved address and hadn’t updated their address
But has rebought
Thanks

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Re: Cancelled order

tressygirl — Sat, 18 Apr 2026 14:04:30 GMT

When money is showing as Available in your Payment Summary, it's ready for you to manually withdraw it.

Your buyer has purchased the item again, did they ament their address?

@r.mckellar

Re: Cancelled order

r.mckellar — Sat, 18 Apr 2026 14:15:21 GMT

But it was just to clarify once ok, I’ll defo have the £67ish?
It’ll be in my eBay pay out section?
Just I’ve never had this happen to me before so little confused by it

Yeah they have and checked with them that it’s correct

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