Item received damaged

patt-805 — Fri, 17 Apr 2026 16:08:38 GMT

My purchase was smashed when it arrived, how do I proceed with getting my money refunded?

Re: Item received damaged

tressygirl — Fri, 17 Apr 2026 16:14:40 GMT

On every listing, eBay explains their money back guarantee.... 30 day MBG policy.

Proceed this way....

If you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund, under eBay's 30 day MBG, Money Back Guarantee policy.

You have received an item not as described, go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

The seller needs to accept this case within 3 days and refund, if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you. If they don't , need to escalate the case, ask eBay to step in, and they'll force the refund.

Never listen to any excuse or promise from the seller to close the case early, and do not forget to escalate.

Familiarise yourself with eBay's MBG it can save you a lot of time and money in the future, when buying on eBay.''''

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@patt-805

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Item received damaged

Re: Item received damaged