https://community.ebay.co.uk/t5/Member-To-Member-Support/Customer-service/m-p/8022572#M350703 <P>If a case is opened to get a refund, if seller does not deal with case within 3 days, it is up to you the buyer, to escalate and ebay forces a refund.</P> <P>What have you done, and have you followed procedure? Speaking to ebay is not necessary, if you follow correct procedure.</P> Thu, 16 Apr 2026 15:45:20 GMT john1297576 2026-04-16T15:45:20Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Customer-service/m-p/8022564#M350696 <P>How do you speak to someone at eBay refund never arrived and the ai is terrible&nbsp;</P><P>&nbsp;</P> Thu, 16 Apr 2026 15:33:18 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Customer-service/m-p/8022564#M350696 djncourt 2026-04-16T15:33:18Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Customer-service/m-p/8022568#M350700 <P>Seemingly the Call Back option has disappeared and we're waiting to hear if this is a temporary glitch or permanent.</P> <P>&nbsp;</P> <P>Probably quicker to come back here and explain exactly what happened, which case was opened,&nbsp; was it opened on time, escalated on time, etc.&nbsp; someone here then can hopefully help you.</P> <P>&nbsp;</P> <P><a href="https://community.ebay.co.uk/t5/user/viewprofilepage/user-id/12026564">@djncourt</a>&nbsp;</P> Thu, 16 Apr 2026 15:37:46 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Customer-service/m-p/8022568#M350700 tressygirl 2026-04-16T15:37:46Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Customer-service/m-p/8022572#M350703 <P>If a case is opened to get a refund, if seller does not deal with case within 3 days, it is up to you the buyer, to escalate and ebay forces a refund.</P> <P>What have you done, and have you followed procedure? Speaking to ebay is not necessary, if you follow correct procedure.</P> Thu, 16 Apr 2026 15:45:20 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Customer-service/m-p/8022572#M350703 john1297576 2026-04-16T15:45:20Z