topic Re: Refund in Member To Member Support

Refund

g7uwl59 — Thu, 16 Apr 2026 14:30:54 GMT

I purchased an item that was never dispatched by the seller. It appears that they have done this to numerous others too.
I, by my error due to finding the app a little confusing, put in for a cancellation rather than a refund. Now I am unable to get eBay chatbot to let me do anything else, although it did offer me a partial refund whereas I obviously want all my money returned.
How can I get around this?
Seller is not responding to messages either.

Re: Refund

papso22 — Thu, 16 Apr 2026 14:37:26 GMT

If you wait for the cancellation request to expire, and for the expected delivery date to pass, you should be able to open a case for item not received.

Re: Refund

**peaseblossom** — Thu, 16 Apr 2026 14:37:47 GMT

The cancellation request will expire in 3 days but you have to wait for the last estimated delivery date on the listing to pass and then select "Report an item you didn't receive" on here:
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/get-help-item-hasnt-arrived?id=4042&st=3&pos=5&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=ITEM%20NOT%20RECEIVED&
Escalate it 3 complete working days later to get the refund.

Re: Refund

g7uwl59 — Thu, 16 Apr 2026 15:30:47 GMT

Thank you very much for your reply. Today is the third day so hopefully tomorrow I'll be able to raise the case.

Re: Refund

g7uwl59 — Thu, 16 Apr 2026 15:31:19 GMT

Thank you.