topic Re: Broken lid - Seller Not Responding in Member To Member Support

Broken lid - Seller Not Responding

respanc76 — Wed, 15 Apr 2026 16:47:06 GMT

Hi there,

I've tried to contact the seller for an exchange or refund as the lid to the bottle i received is cracked but they're not responding.... Can someone advise me?

Re: Broken lid - Seller Not Responding

jckl1957 — Wed, 15 Apr 2026 16:52:12 GMT

Use the Ebay Money Back Guarantee and open a return.

Re: Broken lid - Seller Not Responding

john1297576 — Wed, 15 Apr 2026 17:59:56 GMT

If damaged in transit, and you open a Not as described case, damaged in transit, ebay oay for the refund.

Ebay provide the means to get refunds, but buyers insist on dealing with the seller which is not necessary. Always go for a refund, not a replacement. You only get one case and if replacement is also faulty, then you have nothing further that can be done through ebay.