topic Re: Problem with scam company in Member To Member Support

Problem with scam company

honeymanhouse09 — Mon, 13 Apr 2026 18:00:51 GMT

i returned goods I bought as they were not as described. I sent them back but I have received the package back as address unknown. The company has been taken off eBay but they say they can't refund money until package delivered but as it's a scam it won't be delivered. Anyone had this problem and how did it get resolved

Re: Problem with scam company

tressygirl — Mon, 13 Apr 2026 18:05:24 GMT

If eBay have removed the seller from their site, you need to contact Customer Services for them to help you with this refund.

Contact CS with the link below for a Call Back option. Try at 8 a.m. on weekdays as there's more chance of Dublin answering. It's a Call Back option, so you'll hear if it's Ireland calling!

https://www.ebay.co.uk/help/eua?id=5190

@honeymanhouse09

Re: Problem with scam company

**peaseblossom** — Mon, 13 Apr 2026 18:06:22 GMT

If you used an eBay return you will be able to escalate it after 3 complete working days. eBay only require attempted delivery. So go to the return case, click on Case Details > Respond to Case > Escalate This Case > Submit.

if you didn't use an eBay return you won't be able to start one now their account has been suspended. Instead contact your payment provider and ask them about a refund or chargeback.

Re: Problem with scam company

honeymanhouse09 — Mon, 13 Apr 2026 18:11:21 GMT

Thanks for help

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Re: Problem with scam company

honeymanhouse09 — Mon, 13 Apr 2026 18:12:21 GMT

Thank you for help

Sent from Outlook for Android<>