topic Re: Extra Charges by courier for under paid postage. How to resolve seller wont accept responsibiliy in Member To Member Support

Extra Charges by courier for under paid postage. How to resolve seller wont accept responsibiliy.

shafiqueaawan — Mon, 13 Apr 2026 07:35:15 GMT

I am the buyer. The seller used the eBay Simple Delivery programme. Royal Mail is holding the item for a £7 surcharge due to underpaid postage. As this is an eBay-managed delivery service, I need eBay to either pay the surcharge or refund my order so I can refuse the parcel.

I have been unable to figure out how to report to Ebay as the seller will not accept responsibility.

Re: Extra Charges by courier for under paid postage. How to resolve seller wont accept responsibiliy

papso22 — Mon, 13 Apr 2026 07:44:48 GMT

Once the surcharge is paid there is no ebay mechanism to get it back.

You can refuse to pay it and then make a claim for item not received to get a full refund. You won't get the item though.

You could try speaking to ebay.

Re: Extra Charges by courier for under paid postage. How to resolve seller wont accept responsibiliy

shafiqueaawan — Mon, 13 Apr 2026 08:16:21 GMT

I finally managed to chat with an agent, and he advised to pay it and then
share the receipt with EBAY for a refund.

I hope it works?

Regards,

Shafique A Awan

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Re: Extra Charges by courier for under paid postage. How to resolve seller wont accept responsibiliy

red_magpie — Mon, 13 Apr 2026 09:04:23 GMT

I hope it works?

I think this is the first time it's been suggested that eBay would refund a buyer for underpaid postage. eBay won't normally get involved in postal issues.

That said, things have changed somewhat since simple delivery; if it was sent using simple delivery it may be cheaper for eBay to pay the underpaid postage than for to refund in full for a failed delivery.

Please do us a favour and update this question to tell us whether or not eBay refunds you!