topic Stolen item received in Member To Member Support

Stolen item received

ryhar-5762 — Fri, 10 Apr 2026 17:46:01 GMT

I bought a vr headset not to long ago it’s now just had a pop up it’s been deactivated because it’s stolen how to i contact ebay to let them know please help!!

Re: Stolen item received

papso22 — Fri, 10 Apr 2026 17:50:34 GMT

Unless it was delivered less than 30 days ago ebay won't be interested. They only accept issues covered by their money back guarantee.

Your funding source will have a longer time scale and may be able to help.

Re: Stolen item received

ryhar-5762 — Fri, 10 Apr 2026 18:01:21 GMT

the item was delivered on the 11th last month i’m so do i still have a money back guarantee if so how do i contact ebay? or get the issue resolved

Sent from my iPhone

Re: Stolen item received

papso22 — Fri, 10 Apr 2026 18:19:41 GMT

You may just be in time. If you click on ebay help it will take you to your recent purchases and you can open a case there.

Re: Stolen item received

ryhar-5762 — Fri, 10 Apr 2026 18:41:21 GMT

Do i just open a return request?
Sent from my iPhone

Re: Stolen item received

fargvs — Fri, 10 Apr 2026 19:25:16 GMT

Open an official 'Not as described' case if still within 30 days from item receipt through eBay and escalate on day 4 onwards >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Out of time ? --- only then contact your Bank/Card payment provider re:- Chargeback option.