topic Refund in Member To Member Support

Refund

sitr.-8 — Wed, 08 Apr 2026 08:37:05 GMT

I close my request by mistake for item doesnt arrive i contact seller diesnt give any help ebay said request been close they dont do nothing any help please

Re: Refund

jckl1957 — Wed, 08 Apr 2026 08:42:28 GMT

You could contact the seller again and tell them you closed the case in error and you will be asking your payment provider to step in.

If they still don't refund you, ask your payment provider for help.

Re: Refund

papso22 — Wed, 08 Apr 2026 08:42:51 GMT

Ebay only gives you one go at an item not received case so you can go no further with them. That's why they give you a warning before closing one.

Depending on value you could try your funding source for help.

Re: Refund

sitr.-8 — Wed, 08 Apr 2026 09:08:21 GMT

The seller doesnt help

Re: Refund

tressygirl — Wed, 08 Apr 2026 09:20:55 GMT

@sitr.-8 wrote:
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
The seller doesnt help

You then need to turn to your payment provider for help with your refund.

Your seller and eBay cannot help you further here.

@sitr.-8

Re: Refund

red_magpie — Wed, 08 Apr 2026 09:51:20 GMT

The seller doesnt help

When and how did you pay? If by Payal, as you have closed the eBay case you may still be able to file a dispute under PayPal's buyer protection policy. The time limit is 30 days.

Failing this, try your payment provider (for example, credit or debit card issuer) if this is how you paid. Their time limit will be longer, typically about 120 days.

eBay accepts several other methods of payment. If you paid by one of them, check whether they provide their own buyer protection scheme. Some do.

Re: Refund

sitr.-8 — Wed, 08 Apr 2026 10:04:21 GMT

Yes by paypall