Blocked account

srjgroundworks_3 — Sun, 05 Apr 2026 07:54:43 GMT

I've been block from my ebay account because I couldn't provide proof or purchase for a phone I sold. The phone was 3cyears old and I have no receipt, ebay have said my account will stay permanently blocked and they will not reply to my emails no more,I have 300 in my account that I can't withdraw ,someone please help

Re: Blocked account

tressygirl — Sun, 05 Apr 2026 08:09:41 GMT

You need to contact Customer Services for advice here, and if there are steps for you to follow, to proceed here, aside from finding a 3 year old invoice !

I strongly recommend contacting CS at 8 a.m. on a weekday as there's more chance of Dublin answering, only speak to them, you'll know if it's Ireland calling, as it's a Call Back option.

Today and Bank Holiday Monday tomorrow, lines will open at 9 a.m. you can try then too, but as said, only speak to Ireland explain there's no possibility of finding a 3 year old invoice, so what do you need to do now.

CS can be contacted through this link....

https://www.ebay.co.uk/help/eua?id=5190

Good luck, please do come back and tell how you got on, hopefully with good news!

@srjgroundworks_3

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Blocked account

Re: Blocked account