topic buying : bots in Member To Member Support

buying : bots

agodwin — Fri, 03 Apr 2026 16:29:58 GMT

I'm so fed up with going round and round ebay's useless 'help' bot.

Have they completely removed all humans now ?

I want to connect to someone who doesn't answer all my questions with the same completely irrelevant list of options

Re: buying : bots

ile136yz — Fri, 03 Apr 2026 16:52:44 GMT

Hi,

If I get a 'help bot', I type in 'speak to Agent' (usually 2 times) & I get through to eBay's human help.

Re: buying : bots

papso22 — Fri, 03 Apr 2026 16:56:18 GMT

@agodwin wrote:

I'm so fed up with going round and round ebay's useless 'help' bot.

Have they completely removed all humans now ?

I want to connect to someone who doesn't answer all my questions with the same completely irrelevant list of options

That would be us!

Re: buying : bots

jckl1957 — Fri, 03 Apr 2026 17:19:50 GMT

As suggested, type your question in the forum - add as much detail as you can - and other members will try to help.

Re: buying : bots

john1297576 — Fri, 03 Apr 2026 18:38:27 GMT

So many of the problems do not require speaking to ebay, and probably getting wrong info.

At top of most pages and bottom of this one, there is Help and Contact. Just enter the subject and in most cases the answer is there.