topic Re: Return in Member To Member Support

Return

malasent — Thu, 02 Apr 2026 14:42:10 GMT

I sold an item but the size I put it as wrong and buyer wanted to return and I accepted the return and created a postage as well but I didint get my item returned

Re: Return

jckl1957 — Thu, 02 Apr 2026 14:44:08 GMT

Has the buyer been refunded?

If they don't use the label you provided, you won't be charged for it and you are not expected to refund until you get the item back.

Buyers do sometimes start return cases but then don't bother to complete the process.

Re: Return

malasent — Thu, 02 Apr 2026 14:55:23 GMT

It has been refunded and created the postal label as well but I didn't get
the item back. It's says case is closed. I can't understand. No way to
contact eBay direct.

Re: Return

jckl1957 — Thu, 02 Apr 2026 15:28:25 GMT

Did you refund the buyer?

Re: Return

papso22 — Thu, 02 Apr 2026 15:30:15 GMT

Once you refund the ability to create a label disappears as it is assumed you don't want the item back.

Re: Return

malasent — Thu, 02 Apr 2026 15:30:23 GMT

Yes

Re: Return

jckl1957 — Thu, 02 Apr 2026 15:32:31 GMT

As advised, once you refund the buyer, they can't access the label or send the item back.

You should never refund until you get the item back.

If you still want it back, you will have to contact the buyer and try to organise a return.