topic Refunds in Member To Member Support

Refunds

hayas_97 — Wed, 01 Apr 2026 21:02:37 GMT

Hi. I bought an item but didn’t realise it was for collection. I cannot collect the item and have cancelled the purchase but the payment has been taken from my account. The seller hasn’t cancelled the payment on his side. Will I get a refund?

Re: Refunds

*guinevere* — Wed, 01 Apr 2026 21:14:16 GMT

Hi, Buyers can't cancel, they can only request a cancellation and whether the seller agrees is more or less up to them.

If they are a private seller they are not obliged to cancel. If they are a business they could cancel unless they have actually shipped the item, in which case it will be too late.

You can see if they are a business if you look at the top of their feedback page. If they are you can return the item at your own cost for a refund.

Some private sellers also accept returns, so look on the item description to see if they do.

Re: Refunds

*guinevere* — Wed, 01 Apr 2026 21:18:24 GMT

I've just re read your post and didn't notice it's a collection in person item.

Send a message to your seller explaining your mistake, apologising for it and ask if they will accept a cancellation.

If all else fails, after a week you can open an Item not received case next to your purchased item in Myebay. You will get your money back.

Re: Refunds

papso22 — Thu, 02 Apr 2026 05:55:08 GMT

If the seller doesn't accept your cancellation request you will be able to use the money back guarantee and put in a claim for item not received. You might need to wait 7 days. That will get you your refund.