Postage labels

gill_bass — Mon, 30 Mar 2026 10:16:04 GMT

Royal Mail charged me 18 stating that the parcel was too long for Market place.

Is there any way to reclaim as I put the length in the description and they provided the label?

Re: Postage labels

tressygirl — Wed, 01 Apr 2026 05:02:08 GMT

Was this a Simple Delivery label which was unused?

If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

Refunds take 30 days to appear.