topic Re: Missing postage payment in Member To Member Support

Missing postage payment

cliospecialist — Mon, 30 Mar 2026 15:03:42 GMT

Just sold an item which went through GSP even though I only offer domestic shipping.
When I went to sort the shipping label it said the buyer had paid for postage but nothing was received my end, just the money for the item.
Was set to buyer pay for postage.
Cant find any contact information for eBay, just a silly chatbot.

Re: Missing postage payment

papso22 — Mon, 30 Mar 2026 15:18:24 GMT

If it was simple delivery then the buyer has paid ebay and ebay provide you with a paid for label which you then print off and use.

Re: Missing postage payment

cliospecialist — Mon, 30 Mar 2026 15:22:23 GMT

No, the postage payment has come off my item amount.

Re: Missing postage payment

tobiasd4 — Mon, 30 Mar 2026 15:35:39 GMT

If it was the scuttle clips, you had freepost.

So buyer pays you total and you use the money to buy postage yourself.

You send item to GSP centre, make sure you include reference.

Buyer is invoiced by eBay for GSP costs.

Re: Missing postage payment

cliospecialist — Mon, 30 Mar 2026 15:47:39 GMT

Looking at it from my end and it’s says buyer pays for postage.

Re: Missing postage payment

john1297576 — Mon, 30 Mar 2026 16:06:33 GMT

If it is the panel clips, then listing says POST FREE in other words you pay to send to GSP. Shat address do you have GSP is Lichfield.

Buyer pays onward shipping to outside the UK.

Your listing says you post to

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