topic Pay and sending to Teneire in Member To Member Support

Pay and sending to Teneire

neihunki_0 — Mon, 30 Mar 2026 09:05:57 GMT

I have spoken to a seller about posting to Tenerife and they told me that they will use Royal Mail. This was in October 25 and we did a great deal. Came back to the same seller and saw some items that I fancied and ask if Tenerife was still no problems for them and was told everything was OK with them to post to Tenerife. However, I cannot pay for the said items, as eBay has informed me that I need to change my address. I have changed it to my daughter's address in mainland Spain and I still get the same problem. I have spoken to the seller and we are both stumped as to why we cannot complete this transaction. Please can someone help.

Re: Pay and sending to Teneire

john1297576 — Mon, 30 Mar 2026 09:23:30 GMT

Could this be the problem

https://www.ebay.co.uk/help/account/regulatory/extended-producer-responsibility-selling-spain?id=5460&st=3&pos=6&query=Extended%20Producer%20Responsibility%20selling%20in%20Spain&intent=post%20to%20spain&lucenceai=lucenceai&docId=HELP1782

Re: Pay and sending to Teneire

neihunki_0 — Mon, 30 Mar 2026 09:43:31 GMT

Hello John1297576, most of my items that I have bought through eBay have been since I moved from the UK to Spain, so, it could be, but highly unlikely. I have used this seller before and had no problems, which is the confusing part. Thank you for the feed back.