topic Marking collection item as sent without code in Member To Member Support

Marking collection item as sent without code

tinks-deliveries — Mon, 30 Mar 2026 09:00:05 GMT

I sell digital items which I can usually just mark as dispatched. One buyer however chose collection as their delivery method. I sent them the digital items after they sent me their collection code but when I put the code in it said the code was invalid. I have messaged the buyer asking them to check the code but they won’t message me back so now I am unable to mark the item as collected even though the buyer has the item. Is there any way I can do this without their code? I’m worried I’m just going to have to cancel the order and take a loss.
thank you

Re: Marking collection item as sent without code

papso22 — Mon, 30 Mar 2026 09:24:16 GMT

You need to read the policies on digital items.

Your listings break so many rules, not least trading on a private account.

Re: Marking collection item as sent without code

fargvs — Mon, 30 Mar 2026 10:17:06 GMT

With a few exceptions, the sale of Digitally delivered items is not permitted as per policy >

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/digitally-delivered-goods-policy?id...