https://community.ebay.co.uk/t5/Member-To-Member-Support/Not-receiving-returned-items/m-p/8014968#M347973 <P>I sent the buyer an item. They didn't like it and asked for a refund. I issued a return postage and got a Royal Mail tracking number but never received the item back. When looking at the tracking number it says it is only got to the Parcel Shop. I have not issued the refund yet as the item has not been returned. How do I go about getting money put into my account. I have contacted the buyer and suggested they chase Royal Mail there end but no reply yet.</P> Fri, 27 Mar 2026 17:43:04 GMT snow5215 2026-03-27T17:43:04Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Not-receiving-returned-items/m-p/8014968#M347973 <P>I sent the buyer an item. They didn't like it and asked for a refund. I issued a return postage and got a Royal Mail tracking number but never received the item back. When looking at the tracking number it says it is only got to the Parcel Shop. I have not issued the refund yet as the item has not been returned. How do I go about getting money put into my account. I have contacted the buyer and suggested they chase Royal Mail there end but no reply yet.</P> Fri, 27 Mar 2026 17:43:04 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Not-receiving-returned-items/m-p/8014968#M347973 snow5215 2026-03-27T17:43:04Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Not-receiving-returned-items/m-p/8014975#M347975 <P>Do not do anything unless item is returned to you.</P> <P>Case will time out in 30 days in your favour if item not returned.</P> Fri, 27 Mar 2026 17:49:12 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Not-receiving-returned-items/m-p/8014975#M347975 tobiasd4 2026-03-27T17:49:12Z