topic Memorial head stone in Member To Member Support

Memorial head stone

whitfk2014 — Fri, 27 Mar 2026 01:12:16 GMT

I recently ordered a Memorial Granite Head Stone, which the front of it is looks as if it has been chaffed against something. I sent a screenshot of it to the seller, who informed me that it just looks dusty and to give it a polish and it would come off. How can you remove chaffed marks?

He also tells me that as the order was delivered to an address in November I should of notified him soon after, however when placing my order I told him that as I lived overseas, and unfortunately the ship to my Country was delayed and I did not receive the Headstone until last week. I feel totally let down by this seller, because what happened to the item was not through the packing, but before it was packed.

Re: Memorial head stone

tressygirl — Fri, 27 Mar 2026 06:11:32 GMT

I am so sorry this has happened to such a precious, important item for you.

However, eBay's rules are rigid, there are 30 days only to claim for a refund when an item is received damaged.

Unfortunately, you are out of time too, to claim from your payment provider, or to leave appropriate feedback for the seller, too much time has passed, sorry.

@whitfk2014

Re: Memorial head stone

whitfk2014 — Fri, 27 Mar 2026 09:18:23 GMT

Hi Thank you for your reply. Because I live overseas I am not requesting a refund as I know that the time limit is up. But when I contacted the seller and sent him a screenshot of the damaged to the item, I expected him to acknowledged that he received it, and be apologetic at least, but in his first answer he did neither, and that is what annoyed me. I am one hundred % sure that the damaged to the item occurred before it was packed, as it was securely packed.Sent from my Galaxy

Re: Memorial head stone

tressygirl — Fri, 27 Mar 2026 10:32:11 GMT

Yep, some sellers, are just bad communicators. However, there is also a technical issue some are experiencing with messages not being sent through. Not trying to make excuses for this seller, but it could be the case?

BTW, my friend has just come back from the Falklands took a ' trip' there! Loved it ! 🤗

@whitfk2014