topic Re: Own postage in Member To Member Support

Own postage

bighi5110 — Thu, 26 Mar 2026 11:19:18 GMT

Hi. I sold a guitar but instead of using eBay's postage, (which seemed very low), I used my own via Royal Mail. Item received ok and the purchaser is very happy with the guitar. The only problem is that the website says it has not been received. Any advise would be very helpful.

Re: Own postage

*vyolla* — Thu, 26 Mar 2026 11:21:49 GMT

If you didn't use the label provided there's no way to add your own tracking number to prove delivery, so your payment may be held for 14 days.

Re: Own postage

john1297576 — Thu, 26 Mar 2026 11:22:47 GMT

Nothing much you can do, but in the event of buyer saying not received, you would be able to add your tracking to prove delivery.

Re: Own postage

bighi5110 — Thu, 26 Mar 2026 11:25:01 GMT

Thanks for getting back to me. Getting used to the ebay experience. Kind regards.

Re: Own postage

*vyolla* — Thu, 26 Mar 2026 11:28:19 GMT

You're very welcome @bighi5110 , it's all a learning curve! 🙂