topic Invaild access token in Member To Member Support

Invaild access token

stacebowe_80 — Thu, 26 Mar 2026 11:09:42 GMT

Morning.

For the past month or so, when I search for items I keep getting a Invaild access token message pop up. I can't access anything on ebay. I can't seem to find any information about what it's for or how to remove/reset it.

I've tried the automated chat with ebay but that's just useless 🤦‍♀️

Hopefully someone on here could help.

Thanks

Re: Invaild access token

*vyolla* — Thu, 26 Mar 2026 11:11:06 GMT

I know it's stating the obvious, but have you cleared all cookies?

Re: Invaild access token

stacebowe_80 — Thu, 26 Mar 2026 11:13:23 GMT

Ummm I'm useless with technology haha. How do you do that?

Thanks

Re: Invaild access token

*vyolla* — Thu, 26 Mar 2026 11:18:03 GMT

What device are you using to access eBay?

Re: Invaild access token

stacebowe_80 — Thu, 26 Mar 2026 11:18:33 GMT

I've just done this 😁 and it's still coming up with the same message.

Re: Invaild access token

*vyolla* — Thu, 26 Mar 2026 11:20:31 GMT

Are you using the App?

If so, uninstall the eBay app, restart your phone, and download the latest version from the app store.

Re: Invaild access token

stacebowe_80 — Thu, 26 Mar 2026 12:11:23 GMT

Yay. Its working after uninstalling.

Thank you so much for the help.

Re: Invaild access token

*vyolla* — Thu, 26 Mar 2026 14:19:07 GMT

You're very welcome @stacebowe_80 , glad to hear that you're up and running now.