topic Re: Selling an item for collection only in Member To Member Support

Selling an item for collection only

d-o-y — Thu, 26 Mar 2026 07:47:57 GMT

I am selling a fragile item for collection only and apparently ebay are sending an error message to anyone wanting to buy

Re: Selling an item for collection only

jckl1957 — Thu, 26 Mar 2026 07:51:53 GMT

I am not sure what you mean by an error message. What does it say?

You can/should change your listing to collection only - don't assume an interested buyer would read the final line in the description.

Re: Selling an item for collection only

tressygirl — Thu, 26 Mar 2026 08:16:31 GMT

Is this item actually listed?

If not, it's difficult to see what you are seeing.

You should be able to select Collection Only, but this will not stop buyers messaging you to ask if it can be posted, to which you just politely reply, sorry No !

@d-o-y

Re: Selling an item for collection only

papso22 — Thu, 26 Mar 2026 08:21:22 GMT

You have no item listed for collection only. Both have contact seller for postage details.

Re: Selling an item for collection only

john1297576 — Thu, 26 Mar 2026 08:25:49 GMT

It has sold and is advertised as with postage.

It is the ad. that gives delivery terms not the description, so buyer will expect what the ad. says. No doubt the buyer will find in any case not convenient to collect.

Why ever did you not select Collection only when listing?

Re: Selling an item for collection only

tressygirl — Thu, 26 Mar 2026 08:29:48 GMT

Is it the amplifier?

Then, you're not selling it, it sold, and it did have a postage cost on it.

You did not list it, with Collection only.

You can send the buyer a message explain your error and hope they'll agree for you to cancel the item ( if you do not wish to post it ), citing ' Buyer Requests to cancel, as this will refund the buyer , and not impact your seller performance.

Then, you can relist with a ' Collection Only ' option.

Hopefully, your buyer will agree to the cancellation, but I fear they may not ! 🤔

@d-o-y

Re: Selling an item for collection only

d-o-y — Thu, 26 Mar 2026 08:59:00 GMT

Nope, doesnt work. Relised item and cant change policy. Have spoken to ebay agent and it was changed but when finished and relisted went back to old details.

Re: Selling an item for collection only

papso22 — Thu, 26 Mar 2026 09:22:14 GMT

Switch off auto relisting.

Re: Selling an item for collection only

tressygirl — Thu, 26 Mar 2026 09:27:19 GMT

@papso22 is correct when revising, scroll down and remove the auto relist, then you'll be able to see and select Collection only.

If using the app it's experiencing major issues, as usual, so this may not be possible to do on that device, use a laptop / PC and try Chrome, to relist and revise, as above.

@d-o-y