https://community.ebay.co.uk/t5/Member-To-Member-Support/MCK-Fault-reported-on-mobile-phone/m-p/8013537#M347398 <P>If there is a fault reported where the mobile phone requires a MCK code to unlock the phone, can I return the item back for a full refund.</P> Tue, 24 Mar 2026 15:58:31 GMT hitesh316 2026-03-24T15:58:31Z https://community.ebay.co.uk/t5/Member-To-Member-Support/MCK-Fault-reported-on-mobile-phone/m-p/8013537#M347398 <P>If there is a fault reported where the mobile phone requires a MCK code to unlock the phone, can I return the item back for a full refund.</P> Tue, 24 Mar 2026 15:58:31 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/MCK-Fault-reported-on-mobile-phone/m-p/8013537#M347398 hitesh316 2026-03-24T15:58:31Z https://community.ebay.co.uk/t5/Member-To-Member-Support/MCK-Fault-reported-on-mobile-phone/m-p/8013541#M347399 <P>Yes,&nbsp; if it's still within 30 days of the delivery date start a return on here:<BR /><A href="https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041" target="_blank">https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041</A><BR />select "Item doesn't match description" and if necessary escalate it to eBay after 3 complete working days.</P> <P>&nbsp;</P> <P>If it's more than 30 days it's too late to do anything via ebay but if it's still within 120 days of payment contact your payment provider about a refund or chargeback.</P> <P>&nbsp;</P> <P>&nbsp;</P> Tue, 24 Mar 2026 16:04:23 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/MCK-Fault-reported-on-mobile-phone/m-p/8013541#M347399 **peaseblossom** 2026-03-24T16:04:23Z