topic Security in Member To Member Support

Security

in_92983 — Tue, 24 Mar 2026 10:36:43 GMT

Think a spoof is on my account. cannot contact eBay ,,,,spent hour trying to find any contact part from post. Found one £6 per call but I think that is spoof. I am 70 and really need to close all account with no liability. I did sell a Sunny boy solar inverter some years ago. I am being bombarded with eBay offers to buy the unit I have sold and even eBay threat to take money from me. All a spoof???

Re: Security

*vyolla* — Tue, 24 Mar 2026 10:39:10 GMT

Can you post a screenshot of the message you're seeing?

It doesn't sound like any kind of security issue, but if you do want to go ahead and close your account you can start the process here, there's a blue button at the bottom of the page to 'close account':

https://www.ebay.co.uk/help/account/changing-account-settings/closing-account?id=4199&st=3&pos=2&query=Closing%20your%20account&intent=close%20account&lucenceai=lucenceai&docId=HELP1078

Re: Security

in_92983 — Tue, 24 Mar 2026 11:06:57 GMT

I am 70yr. Cannot find where screen shots go to on Mac…not on desktop. However….
Ebay”s last email was at 00.14 saying £95 has been refunded to buyer order 07-14335-89640 and case closed.

Spoof / case number 5376 10 3105. Or case. 07-14335- 89640 case was 18-24 march.

Think I have also been charged £95 by eBay. This item was sold years ago. Why do eBay / spoof keep contacting me.

IF I have not been charged the simplistic way forwards seems to close account and then I can start again. Does that make sense?

Regards.

Re: Security

fargvs — Tue, 24 Mar 2026 11:06:09 GMT

See CS contact > https://www.ebay.co.uk/help/eua?id=5190

https://www.ebay.co.uk/help/account/changing-account-settings/closing-account?id=4199&st=3&pos=1&query=Closing%20your%20account&intent=close%20account&lucenceai=lucenceai&docId=HELP1078