https://community.ebay.co.uk/t5/Member-To-Member-Support/Paying-a-refund/m-p/8013190#M347279 <P>I have agreed for a buyer to return an item which I have now received. EBay have asked me to refund the buyer, however , I did not receive payment for the item from eBay and I cannot find a way of communicating this to eBay. Can any please advise me on how I can resolve this issue</P><P><SPAN>Many thanks</SPAN></P> Mon, 23 Mar 2026 20:54:18 GMT hotroganjosh 2026-03-23T20:54:18Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Paying-a-refund/m-p/8013190#M347279 <P>I have agreed for a buyer to return an item which I have now received. EBay have asked me to refund the buyer, however , I did not receive payment for the item from eBay and I cannot find a way of communicating this to eBay. Can any please advise me on how I can resolve this issue</P><P><SPAN>Many thanks</SPAN></P> Mon, 23 Mar 2026 20:54:18 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Paying-a-refund/m-p/8013190#M347279 hotroganjosh 2026-03-23T20:54:18Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Paying-a-refund/m-p/8013192#M347280 <P>Is the buyer's payment still on hold in your account?</P> Mon, 23 Mar 2026 20:59:08 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Paying-a-refund/m-p/8013192#M347280 papso22 2026-03-23T20:59:08Z