topic Re: Fraud in Member To Member Support

Fraud

tilly2512cekl — Mon, 23 Mar 2026 07:49:22 GMT

On the 25th of February I purchased Jacuzzi hot tub for £3.964.00 the seller messaged me 3 times to change or cancel delivery each time the seller said he was sorry and would give me a discount which I thought was suspicious I also started to get messages from eBay that new devices where attempting to log in to my account

i I messaged the seller to cancel the order I have tried to speak/contact eBay several times and apart from a message saying they were looking into this issue I have heard nothing for 10days this has now become totally frustrating as i should be able to speak to a live agent can any one please offer some advice

thank you

tilly2512cekl

Re: Fraud

tommystrezures — Mon, 23 Mar 2026 07:53:34 GMT

Use this link to request a live call with CS, the lines open in ten minutes, you also stand a better chance of Dublin at this time of the morning.

https://www.ebay.co.uk/help/eua?id=5190

When you purchased the item did you have an estimated delivery date, you should I would have thought if you haven't already be able to open a INR - Item Not Received case.

Re: Fraud

john1297576 — Mon, 23 Mar 2026 08:47:11 GMT

Open a not received case, that is the best way to ensure you get a refund quickly, as if seller does not respond/refund after 3 days you escalate to ebay.

Waiting for ebay, who at best would tell you to open a case, will just get you outside the 30 days allowed to open a case.