topic Re: item not arrived in Member To Member Support

item not arrived

thwa-77 — Sun, 22 Mar 2026 20:51:20 GMT

help !

ive placed an order for some blinds and they havent arrived , i couldnt log into my ebay account so i placed the order as a guest i received confirmation details and thought they was just going to arrive but didnt , ive emailed the company but no responce .

Any ideas ??

Re: item not arrived

john1297576 — Sun, 22 Mar 2026 20:58:24 GMT

You only have an email from ebay confirming purchase, so if it does not arrive then you use link within the email, to open a not received case. You do not ineed to contact seller, especially as seller would not know you by your ebay ID.

In my opinion it is unwise to buy as a guest, as purchase does not show in your purchases and no feedback can be left.

Re: item not arrived

thwa-77 — Mon, 23 Mar 2026 01:18:23 GMT

Hi , i dont think i even received an email , i was just in a rush to order blinds for my daughters room and i couldnt log into account for some reason and it said oder as a guest,i did save these though [image0.jpeg] [image1.png] [image2.png]

Sent from my iPhone

Re: item not arrived

papso22 — Mon, 23 Mar 2026 06:29:31 GMT

Put 'buying as a guest' into the help search box.

Re: item not arrived

tressygirl — Mon, 23 Mar 2026 07:46:41 GMT

This explains the process for claiming a refund, when purchasing as a guest.....

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151

@thwa-77