topic Postage in Member To Member Support

Postage

ginag1313 — Sun, 22 Mar 2026 21:37:26 GMT

Hi, my evri label says 1 kg, but since I’m sending two items together it weighs 1.2 kg. I suppose there was a possibility to change that somewhere? But I just got sent the label and now I can’t change it. Can I still send it? Or what can I do?

Re: Postage

**peaseblossom** — Sun, 22 Mar 2026 21:52:49 GMT

You can't change Simple Delivery labels. eBay/SD only approximates the weight, so it's supposed to be OK if the item weighs more than it says on the label. However parcels are still refused so it's usually better to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list) and relist with correct postage for the buyer to buy and pay again.

Re: Postage

ginag1313 — Sun, 22 Mar 2026 22:05:23 GMT

Thanks so much for that.
Sent from my iPhone