topic Re: Postage deli in Member To Member Support

Postage deli

wassila140499 — Sat, 21 Mar 2026 21:14:27 GMT

Hi, my buyer specifically wants me to send via Royal mail tracked (& not Evri or other couriers) but at checkout it didnt say specifically who it would be. The postage label has been forwarded to me but it is Evri! How can I get this changed because I don’t want any issues for refunds & when I go to post office I would have to pay for the postage payment?
Kind regards

Re: Postage deli

**peaseblossom** — Sat, 21 Mar 2026 21:21:33 GMT

Unfortunately you can't just change it. You'd have to cancel/refund the transaction with the buyer's agreement (via the dropdown menu arrow for the item on your orders list).

Opt out of Evri on here:
https://www.ebay.co.uk/ship/prf

And then relist for the buyer to buy and pay again.