topic Re: Refund in Member To Member Support

Refund

dakit5645 — Sat, 21 Mar 2026 18:58:56 GMT

I have cancelled an order that hasn't been dispatched yet and is due to be dispatched until the 27th and the buyer is trying to say no returns is this correct ?

Re: Refund

fargvs — Sat, 21 Mar 2026 19:16:24 GMT

You can request to cancel an order if purchased from a Business seller --- a Private seller is not required to accept a cancellation but may agree --- see here >

https://www.ebay.co.uk/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004&st=3&pos=2&query=How%20buyers%20can%20cancel%20an%20order&intent=cancellation&lucenceai=lucenceai&docId=HELP1019

Re: Refund

*vyolla* — Sat, 21 Mar 2026 19:24:47 GMT

You're the buyer.

You can ask a seller if they'll cancel your order but they're not obliged to unless they're a UK registered business seller (if they are it will show this at the top of their listing near their eBay name).

How long ago did you ask to cancel? Your seller may not have seen it yet.

Re: Refund

dakit5645 — Sat, 21 Mar 2026 19:26:23 GMT

About 15 mins after I ordered it