topic Re: Customer changed address 24hrs after posting in Member To Member Support

Customer changed address 24hrs after posting

kraftcorner — Sat, 21 Mar 2026 12:22:28 GMT

A customer made a purchase and we posted it out on the same day. But 24hrs later the customer wanted to change the delivery address. But I explained that it had already been posted to the address given at check-out. Now they are demanding a refund or replacement, I am right in saying no.

Re: Customer changed address 24hrs after posting

papso22 — Sat, 21 Mar 2026 12:27:42 GMT

Yes you are right.

Your obligation was to post to the address the buyer used at checkout. Anything else removes your seller protection.

Re: Customer changed address 24hrs after posting

kraftcorner — Sat, 21 Mar 2026 12:32:23 GMT

Thank you. I thought I was correct in thinking that. Nice to be reassured.

Re: Customer changed address 24hrs after posting

tobiasd4 — Sat, 21 Mar 2026 14:49:49 GMT

As long as tracking shows attempted delivery, you are covered for item not received.

Re: Customer changed address 24hrs after posting

kraftcorner — Sat, 21 Mar 2026 14:55:03 GMT

Thank you. Tracking says it has been delivered to the address given at check-out.

Re: Customer changed address 24hrs after posting

*vyolla* — Sat, 21 Mar 2026 15:30:06 GMT

@kraftcorner wrote:

Thank you. Tracking says it has been delivered to the address given at check-out.

You're absolutely covered there then.

That's one very entitled buyer!