topic Re: Simple delivery in Member To Member Support

Simple delivery

jennifer3332012 — Sat, 21 Mar 2026 08:22:57 GMT

Parcel meets the criteria for simple delivery yet on the listing page e bay says simple delivery is not available for his item? Anyone else having this problem?

Re: Simple delivery

tressygirl — Sat, 21 Mar 2026 08:33:42 GMT

What is the item? Perhaps it doesn't qualify for SD?

Otherwise , try a little later, it may just reappear, or switch devices, if using the app try a laptop / PC and Chrome see if that shows Simple Delivery.

@jennifer3332012

Re: Simple delivery

jckl1957 — Sat, 21 Mar 2026 08:33:49 GMT

Lots of items are not eligible for Simple Delivery - cigarette lighters is one item that comes to mind.

What are you trying to list?

Re: Simple delivery

papso22 — Sat, 21 Mar 2026 08:44:31 GMT

As well as the published criteria the item has to be in a qualifying category, these are not published.

Re: Simple delivery

jennifer3332012 — Sat, 21 Mar 2026 08:48:45 GMT

If the parcel meets the published criteria I do not understand why E Bay have an unpublished criteria for simple delivery that seems quite ridiculous to me? What’s the point in that?

Re: Simple delivery

tressygirl — Sat, 21 Mar 2026 08:50:28 GMT

What is the item you are trying to list ?

@jennifer3332012

Re: Simple delivery

jennifer3332012 — Sat, 21 Mar 2026 09:31:23 GMT

A book which is in the small parcel size, in fact I have two books listed by the same author both the same size

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Re: Simple delivery

jennifer3332012 — Sat, 21 Mar 2026 09:33:23 GMT

A book which meets the dimensions of a small parcel

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Re: Simple delivery

papso22 — Sat, 21 Mar 2026 09:36:40 GMT

Ebay wants people to use simple delivery and it doesn't want them choosing the wrong category in order to get the exemption. So they don't publish the categories.

If books is an exempt category then custom postage will be an option on the listing form.

Re: Simple delivery

jennifer3332012 — Sat, 21 Mar 2026 09:53:23 GMT

I have one book listing showing simple delivery as an option and another book with exactly the same dimensions and weight and says simple delivery not an option for this item?

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Re: Simple delivery

jckl1957 — Sat, 21 Mar 2026 12:41:03 GMT

Your books are listed in different categories.

The one with SD is listed here -

Media
Books, Comics & Magazines
Books
The ones with custom postages are listed here -

Re: Simple delivery

jennifer3332012 — Sat, 21 Mar 2026 14:06:23 GMT

Bingo!!! Thank you so much, I have had numerous e mails form Customer Service saying my listing are fine and delivery will be by default Simple Delivery which was not the case for one of my sales.
Thank you
Jennifer

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