topic Re: Can’t get a refund in Member To Member Support

Can’t get a refund

mankeith99 — Fri, 20 Mar 2026 21:44:34 GMT

I was miss sold a pair of Jeans. 32 leg was only 26. Seller won’t give a return slip or refund. Feel conned, the automated chat thing states the case is closed, can’t contact EBay direct, what can I do?

Re: Can’t get a refund

**peaseblossom** — Fri, 20 Mar 2026 22:19:56 GMT

If you used "Doesn't fit" as your reason for return eBay consider that to be "change of mind" which sellers can refuse. If the item was wrong you should have used "Not as described".

You can try speaking to ebay by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5190

If they won't help contact your payment provider and ask about a refund or chargback. Or resell them yourself with correct measurements in the description.

Re: Can’t get a refund

red_magpie — Fri, 20 Mar 2026 22:52:25 GMT

What procedure did you follow? If you simply requested a return the seller could have refused this, unless the lisitng stated that they accept returns. If you opened a case for "not as described" under eBay's money back guarantee this would have ensured a refund, with the seller also having to provide a prepaid return label.

The only way you could have lost a case would be if instead of explaining that the leg length was not as described you simply said the jeans didn't fit. As has been said, if nothing is said about the item not being as described eBay doesn't require sellers to refund buyers just because it doesn't fit them.

When asking questions it would help us to help you if you provide more information, including when and how you paid.