https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay/m-p/8011788#M346707 <P>They just needed to check that you are the account holder and you were using the phone registered to the account.</P> <P>It's a simple enough security check that lots of companies use.</P> <P>BT sent me a PIN yesterday to confirm it was me when I rang them.</P> <P>The agent hung up because you would not confirm the security code so they did not know they were dealing with the account holder.</P> Fri, 20 Mar 2026 11:58:15 GMT jckl1957 2026-03-20T11:58:15Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay/m-p/8011784#M346705 <P>Hi, I am a seller and i rang Eaby and the&nbsp; Ebay agent sent me a code on my phone, and asked me to read the code to him, is this normal for Eaby agent to ask for a code. When I asked reason why he needs a code as i have never been asked for a code before, he just said this time you need a code, when i refused to read the code to him,he said I can't help you with your query and hanged up on me. Please advice is this normal.&nbsp; Thank you&nbsp;</P> Fri, 20 Mar 2026 11:53:21 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay/m-p/8011784#M346705 nrbargains 2026-03-20T11:53:21Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay/m-p/8011788#M346707 <P>They just needed to check that you are the account holder and you were using the phone registered to the account.</P> <P>It's a simple enough security check that lots of companies use.</P> <P>BT sent me a PIN yesterday to confirm it was me when I rang them.</P> <P>The agent hung up because you would not confirm the security code so they did not know they were dealing with the account holder.</P> Fri, 20 Mar 2026 11:58:15 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Ebay/m-p/8011788#M346707 jckl1957 2026-03-20T11:58:15Z