topic Re: I sent wrong item to buyer in Member To Member Support

I sent wrong item to buyer

bdoug99 — Fri, 20 Mar 2026 11:30:31 GMT

Buyer kindly ordered a record from me yesterday. I took to Post Office, got home and saw the item - realised I'd sent the wrong one (they looked very similar). Sale price was in the very low tens of pounds.

In a fluster I immediately messaged buyer explaining and apologising. Probably stupidly I said keep the incorrect record as token of apology (it's worth a lot less). Just let me know when it arrives (and confirm it's the one I think it is) and I'll send you the correct one at my own expense.

Thoughts: I know I've probably done this the exact opposite of the correct way! But it's further complicated by noticing that the buyer has been described in feedback as not communicating, and has never left feedback for others. That's fine - not everyone prefers to interact, but it potentially makes it tricky to resolve this one.

Any advice?

Re: I sent wrong item to buyer

tressygirl — Fri, 20 Mar 2026 11:36:31 GMT

Your buyer should open a case for item not as described.

Wait for them to do so, then you can decide whether to fully refund straight away or pay for the tracked return postage for the return of your item, before refunding.

Once the above has been completed, your buyer can buy the correct item , if they wish, again. Item would need to be relisted.

@bdoug99

Re: I sent wrong item to buyer

jckl1957 — Fri, 20 Mar 2026 11:52:00 GMT

As always, my advice is based on what I would do.

You have messaged the buyer and told them to keep the record - you think it's unlikely they will respond to your message.

For me, the simplest way to sort this (as you seem prepared to take the loss) is just to send the correct record out to them.

You could send one further message (but don't repeatedly message them) saying it's on its way and giving them a tracking number.

This will be a financial loss to you, but you should have a satisfied buyer.

Re: I sent wrong item to buyer

bdoug99 — Sat, 21 Mar 2026 09:16:22 GMT

Thank you so much. I can see that's exactly how I should have done it.

As it happens, the buyer has replied to me this morning and I think it's now al

Re: I sent wrong item to buyer

bdoug99 — Sat, 21 Mar 2026 09:19:11 GMT

Thank you very much. As it turns out that's exactly what has happened since I first posted. The buyer has messaged me this morning and said he's happy with what I suggested (and what you suggested!). I'll be sending him the correct record on Monday morning.

As you say, a small loss which I'm happy to take, but a satisfied customer.

And a lesson learned - double-check before you pack!!