topic Re: Identify damaged pack in Member To Member Support

Identify damaged pack

dapri3285 — Fri, 20 Mar 2026 10:08:15 GMT

I ordered a lot of items fdom Ebay. One of them sas damaged by Royal Mail so that all that I received was an empty padded envelope in a RM plastic bag. How do I identify what was in the package? I have the label of the tracked package and an address of the sender, but that's all. Thanks in advance

Re: Identify damaged pack

**peaseblossom** — Fri, 20 Mar 2026 10:16:04 GMT

Can you tell from the ones you have received which one is missing?

Re: Identify damaged pack

red_magpie — Fri, 20 Mar 2026 10:26:49 GMT

If the seller is a business seller they will be required to display their address in their listings. If you check the addresses of business sellers from whom you have bought items recently you should be be to find a match.

Or, if you always leave feedback, you can check your list of sellers for whom you have not yet left any.

Re: Identify damaged pack

dapri3285 — Fri, 20 Mar 2026 10:35:23 GMT

No, I cannot. Ii is one of many books, CDs or DVDs that I have sent for. I
think that all I can do is wait until everything else has arrived, and, by
a process of elimination, I will eventually get to it. I am too impatient,
I guess, and want to get it started and make my claim.

David

Re: Identify damaged pack

john1297576 — Fri, 20 Mar 2026 10:40:31 GMT

When you have identified which one it is, open a Not as described arrived damaged case.

Makes a difference getting the correct case, as ebay refunds not the seller.

Is there no tracking number which you can match with your outstanding orders.

Re: Identify damaged pack

jckl1957 — Fri, 20 Mar 2026 12:43:37 GMT

Go to your purchase history.

Each tracked item will have the tracking available for you to see when you click on 'view order details'.

When you have matched the tracking with your recently bought items, open a return case using the reason 'item arrived damaged'.

Hang onto the packaging and the RM plastice bag as the seller may need those to make their own claim.