https://community.ebay.co.uk/t5/Member-To-Member-Support/Parcel-not-arrived/m-p/8011275#M346529 <P>I sold an item and the buyer stated they didn’t receive it… eBay have said they have reimbursed the buyer. What do I as the seller need to do? Given I’ve lost money and the item?&nbsp;</P> Wed, 18 Mar 2026 21:03:44 GMT devine_kicks 2026-03-18T21:03:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Parcel-not-arrived/m-p/8011275#M346529 <P>I sold an item and the buyer stated they didn’t receive it… eBay have said they have reimbursed the buyer. What do I as the seller need to do? Given I’ve lost money and the item?&nbsp;</P> Wed, 18 Mar 2026 21:03:44 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Parcel-not-arrived/m-p/8011275#M346529 devine_kicks 2026-03-18T21:03:44Z https://community.ebay.co.uk/t5/Member-To-Member-Support/Parcel-not-arrived/m-p/8011281#M346532 <P>If you used ebay's Simple Delivery ebay will have issued the refund themselves and you keep the payment.&nbsp; &nbsp;If it's on hold you will get it when it clears.</P> <P>&nbsp;</P> <P>&nbsp;</P> Wed, 18 Mar 2026 21:33:15 GMT https://community.ebay.co.uk/t5/Member-To-Member-Support/Parcel-not-arrived/m-p/8011281#M346532 **peaseblossom** 2026-03-18T21:33:15Z