topic Re: contacting a seller in Member To Member Support

contacting a seller

lucataylor — Tue, 17 Mar 2026 11:42:16 GMT

i purchased an item last May, i checked out as a guest, so it's not in my purchse history and i do not have the original email, the company that makes the item will replace it as it comes with a 3 year guarantee, so i need to contact the seller to see if they issue me with a receipt, i have phoned them but they will only do it if i contact them through eBay, that chat is about as much help as a chocolate fire guard.

Re: contacting a seller

tressygirl — Tue, 17 Mar 2026 11:57:23 GMT

This link below, will show you how to receive the email with information you require.

Not sure how far back it goes, but hopefully will cover the period you require.

https://www.ebay.co.uk/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065&st=12&pos=1&query=Get%20help%20if%20you%20bought%20as%20a%20guest&intent=guest&docId=HELP1151

@lucataylor